Get to know otto.

Want to learn about all things otto?

You've come to the right place!

About otto

What is otto®?

One Touch to Optical® (otto®) brings customized position-of-wear measurements, electronic VSP® claim filing, lens consulting, frame styling, and more to the point of care. otto combines many office functions into one app for iPad.

Customize otto for your practice at seeotto.com.

What does otto do?

The primary features of otto include:

Measurements: Calculate customized position-of-wear measurements: pupillary distance, fitting height, pantoscopic angle, vertex distance, and wrap angle.

Order Processing: Seamlessly file VSP claims with instant out-of-pocket calculations, V codes, and more as well as the ability to submit private-pay orders.

Patient Check-In: Create new profiles and search existing patients.

Vision Screening: Check your patient’s vision with interactive Ishihara and Amsler Grid screenings.

Patient Care: View today’s patients, check VSP eligibility, and access patient records.

Frame Styling: Shop thousands of frames in the frame catalog, compare and share photos on Facebook, Instagram, and through email. Save patient’s favorite frames to their profile.

Lens Consulting: Promote premium lens enhancements: no-glare, tints and gradients, polarized, photochromic, blue light protection, and scratch coat.

Can I use otto for just certain modules (e.g., Measurements)?

Yes, while otto offers multiple modules and features, we understand that each practice will select and use what works best for their practice. Choose the best package, Select, All Access, or Premier, that suits your practice.

otto Specialists will help you identify which modules within otto best accommodate your practice workflow.

The price of otto is the same regardless of the level of functionality used within each practice.

Which iPad models can I use to run otto?

otto is compatible with 4th generation iPad, iPad Air, Air 2, iPad mini 2, iPad mini 3, iPad mini 4 and iPad Pro 9.7 inch. Measurements are supported on the following iPad models: 4th generation iPad, iPad Air, Air 2, iPad mini 2, iPad mini 3, iPad mini 4 and iPad Pro 9.7 inch.

Visit Apple support to identify your iPad model and for additional compatibility information.

How do I get more information about otto?

For more detailed information about otto features and benefits, request more info.

Existing otto users can email support@seeotto.com or call 855.999.6886 (otto). otto Specialists are available from 6:00 a.m. to 5:00 p.m. PST.

How do I subscribe to otto?

When you’re ready click You'll need the following:

Practice Information

Eyefinity Account and Password

Frames Data Account (optional)

Download the otto app to your iPad(s). You’ll use the same credentials as seeotto.com.

Once you sign up for otto, an otto Specialist will contact you to order your Tool Kit, customize otto for your practice, and provide remote training.

How much does otto cost?

Try otto free for 60 days! Plus, otto has negotiated a complimentary 60-day free trial of Frames Data® for new Frames Data customers.

With otto, you have options. Choose a package that meets your needs:

  • Select – $19.99 a month or $229.99 for the Annual Plan (includes patient check-in and consulting, and measurements)
  • All Access – $39.99 a month or $449.99 for the Annual Plan (includes all modules)
  • Premier Program Exclusive Offer – Free (Practices that meet all VSP Global® Premier Program targets get a complimentary otto subscription.)

A VSP frame catalog with Marchon® and Altair® frames is included with every subscription. If you have Frames Data you can access all their frames through otto and seeotto.com.

What training resources are available for otto?

Once your otto account is set up, tutorial documents and videos are available under support at seeotto.com.

otto Support is available from 6:00 a.m. to 5:00 p.m. PST Monday - Friday to answer questions. Call 855.999.otto (6886) or email support@seeotto.com.

I am an existing otto subscriber. How do I recover my username and/or password for otto?

From your desktop computer, tablet, or iPad:

  1. Visit seeotto.com.
  2. Click Log in.
  3. Follow the links Username or Password.
  4. Username: You’ll be required to provide your office ZIP code and email address to retrieve your username. Click Submit and your username will be emailed to you.
  5. Password: You’ll be required to provide your username and email address to retrieve your password. Click Submit and a temporary password will be emailed to you.

From the otto app on your iPad:

  1. Tap on the links to Forgot User Name? or Forgot Password?
  2. You’ll be required to provide your office ZIP code and email address to retrieve your username. Tap Submit and your username will be emailed to you.
  3. You’ll be required to provide your username and email address to retrieve your password. Tap Submit and a temporary password will be emailed to you.

What are the password requirements for my otto account?

Your otto password needs to be at least 8 characters and must include both uppercase and lowercase letters, a number, and a special character.

Are all versions of otto supported?

No. otto recommends always updating to the most recent version of otto. We can’t guarantee a consistent user experience or support for prior versions of otto.

seeotto.com

What is seeotto.com?

The otto app is cloud-based and supported by seeotto.com. You can customize otto for your practice by setting up users, creating your frame catalog and lens pricing and enter your professional fees.

Once your otto account is activated, log into your account and make otto your own!

What is shopseeotto.com?

shopseeotto.com is an online store where you can shop for otto products, such as beam, and accessories.

Our Partners

About Eyefinity.com

With more than 28 years experience exclusive to the eyecare industry, Eyefinity® offers the widest selection of integrated products and services in the industry to streamline everyday processes to help you succeed.

  • #1 practice management software company*
  • #1 EHR for successful federal stimulus payments**
  • Desktop and cloud-based solutions for single and multi-location practices
  • Robust website hosting with customizable eCommerce platform
  • Powerful online transactional services for quick, easy, and secure claim filing, frame and lens purchases, and lab orders
  • Professional, award-winning training team Business consulting services

Every day, thousands of eyecare professionals trust Eyefinity for all their practice needs. We’re dedicated to serving you at the highest levels and committed to delivering best-in-class products and services to help you increase revenue and enhance patient care.

How much does it cost to be an eyefinity.com customer?

For VSP Network Providers: VSP Network Providers are automatically registered as eyefinity.com customers and there aren’t registration fees.

For Non-VSP Providers: One-time $79 registration fee. Additional transaction/setup fees apply for those practices that interface their practice management system with eyefinity.com for obtaining authorizations and claims submission. There aren’t transaction/setup fees for those practices that interface OfficeMate, ExamWRITER, AcuityLogic, or otto with eyefinity.com.

Enroll at eyefinity.com or call Eyefinity sales at 800.269.3666

About Frames Data

For over four decades, Frames Data has been helping to build stronger businesses throughout the eyecare industry. Our services help improve communication between buyers and sellers of eyecare products, strengthening relationships and contributing to a growing, successful marketplace.

We are the providers of standardized product information and imagery that power dozens of software applications, supply-chain and ERP systems, mobile apps, and web sites. For our customers, this means improved workflow and automation, ensuring transaction accuracy, faster turnaround of orders and claims, and smooth, efficient product ordering. A business that uses Frames Data is employing technology as a competitive advantage and a tool for success.

We’re fanatical about providing the best service to help our customers be successful. We provide real-time access to the latest product data, and help our clients implement best practices to streamline their business and improve their bottom line.

There’s a Frames Data solution for every optical business. You’re invited to contact us to find out how Frames Data can help you achieve success.

How much does Frames Data cost?

If you aren’t already a Frames Data subscriber, otto customers can sign up for a 60-day free trial to use with otto. This exclusive offer and pricing information for otto customers is available at Frames Data.

When you activate a Frames Data subscription using the above link, you’ll receive an email with your username within 5 minutes of subscribing.

I am an existing Frames Data subscriber. How do I retrieve my username for Frames Data?

To retrieve your username, follow the link below for the product you subscribe to:

SPEX UPC

Frames Data Quarterly

Frames Data IDA

If you’re already a Frames Data subscriber, when you sign-up for otto you can enter your username for access to Frames Data through otto and seeotto.com.

Measurements

What do I need to take measurements with otto?

To take measurements, you’ll need tools found in the otto Tool Kit. Tool Kits can be ordered via shopseeotto.com.

What is beam?

Beam is new measurement technology from otto. It requires no pattern recognition tool (clip or sticker) attached to the patient’s frame.

This new technology emits a pulse of light, which serves as a reference point for calculating measurements.

What’s included in the Tool Kit?

When you sign up for otto, you’ll be directed to order a Tool Kit that includes one beam, two new clips (large & small), one box of stickers, one stylus, “smile stickers”, and extra beam batteries.

You’ll choose from one of two kits. The beam size and beam base vary due to the iPad model.

  • Tool Kit for iPad (3rd generation, 4th generation, Air, and Air 2)
  • Tool Kit for iPad mini (mini, mini 2, mini 3, and mini 4)

Why is there a discrepancy between otto measurements and measurements taken with my pupilometer?

While a pupilometer takes measurements based on the anatomy of a patient’s face alone, otto takes measurements based on the way the frame fits on a patient’s face. Measuring the patient in the frame the way it will be dispensed allows for greater precision with otto measurements, and ensures the prescription will provide optimal visual acuity once the lens fits into the frame.

There will be a difference in measurements because a pupilometer rounds to the nearest 0.5mm increment, while otto rounds to the nearest 0.1mm.

You can expect to see a slight difference in measurements taken for the same patient with different frames because otto measurements take nose-pad adjustments, bridge thickness, and overall frame fit into consideration.

Claims

Can I submit claims through otto?

otto is fully integrated for VSP claims filing and lab order submission. You may also submit private-pay orders through otto.

You’ll select your favorite labs to appear in order processing under the partners section seeotto.com.

Your VSP Claim and order will be submitted directly to the lab of your choice.

Orders may be reviewed at eyefinity.com.

VSPOne Rewards

Can I use my VSPOne Rewards points to purchase an otto subscription or products?

Yes, the VSPOne Rewards program gives you the opportunity to redeem rewards points for an annual subscription to otto and products from otto such as beam.

For more information, visit VSPOneRewards.com.

Can I use my VSPOne Rewards points for iPads for my office?

Yes, you can purchase iPads that are compatible with otto for your office through the VSPOne Rewards program.

For more information, visit VSPOneRewards.com.

Can I use my VSPOne Rewards points to purchase a Frames Data subscription?

You can’t directly redeem points for a Frames Data subscription, however you can use your points for a VISA card to purchase a Frames Data from their site.

Technical Requirements

What additional software or equipment is required to put otto to work in my practice?

otto requires:

otto Tool Kit, including our patented beam technology and other tools to perform measurements.

otto is functional with 4th generation iPad, iPad Air, Air 2, iPad mini 2, iPad mini 3, iPad mini 4 and iPad Pro 9.7 inch. Measurements are supported on the following iPad models: 4th generation iPad, iPad Air, iPad Air 2, iPad mini 2, iPad mini 3, iPad mini 4 and iPad Pro 9.7.

Wi-Fi and wireless printing

otto recommends:

An account with eyefinity.com to check eligibility, obtain authorizations, file claims, and place lab orders through otto.

An account with Frames Data Click here for a free 60-day trial.

Which iPad models are compatible with otto?

otto is compatible with 4th generation iPad, iPad Air, Air 2, iPad mini 2, iPad mini 3, iPad mini 4 and iPad Pro 9.7 inch. Measurements are supported on the following iPad models: 4th generation iPad, iPad Air, Air 2, iPad mini 2, iPad mini 3, iPad mini 4 and iPad Pro 9.7 inch.

Visit Apple support to identify your iPad model and for additional compatibility information.

Which version of iOS should I be operating?

otto performs best with the latest iOS. To ensure you have no pending updates, tap Settings, then General, then Software Update on your iPad.

Will otto be available on desktops and other tablet brands, or just on iPads?

The otto app isn’t available on desktop computers. otto is currently available on the Apple iPad Platform. The, due to its superior pixel and auto-focus capabilities and stable iOS operating system

You can access seeotto.com on any desktop computer, tablet or iPad to customize the otto app for your practice.

OfficeMate Integration

How to Integrate with OfficeMate

Establish OfficeMate-to-otto communication.

View PDF Download OfficeMate Configuration Utility